Terms of service

Last updated: April 2026

Overview

Welcome to SweetDwell. These Terms of Service govern your use of our website and purchase of our products. By accessing or using our store, you agree to be bound by these terms. SweetDwell is operated by Florenc Digital LTDA (CNPJ: 63.914.787/0001-17), registered in Brazil. Our store is powered by Shopify.

1. Eligibility

By using this store, you confirm that you are at least 18 years of age, or have the consent of a parent or legal guardian.

2. Products

We have made every effort to display our products accurately. However, colours and appearance may vary depending on your device settings. We reserve the right to limit or discontinue products at any time.

3. Orders

When you place an order, you are making an offer to purchase. Your order is confirmed once you receive an order confirmation email from us. We reserve the right to cancel or refuse any order at our discretion. Returns and refunds are subject to our Refund & Returns Policy.

4. Prices and Payment

All prices are displayed in British Pounds (£) and are inclusive of any applicable charges. The price shown at checkout is the total amount you will be charged — there are no hidden fees. Prices may change without prior notice. The price at the time of placing your order will be honoured.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events outside our control. Please refer to our Shipping Policy for full details.

6. Intellectual Property

All content on this website — including text, images, logos, and product descriptions — is owned by or licensed to SweetDwell. You may not reproduce, distribute, or use any content without our prior written consent.

7. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the content or practices of those sites. Visiting third-party links is at your own risk.

8. Relationship with Shopify

SweetDwell is powered by Shopify, which enables us to provide our services to you. All sales and transactions are made directly with SweetDwell. Shopify is not responsible for any aspect of your purchase, including any injury, damage, or loss resulting from purchased products.

9. Privacy

Your use of this store is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Limitation of Liability

To the fullest extent permitted by applicable law, SweetDwell shall not be liable for any indirect, incidental, or consequential damages arising from your use of our store or products. Our total liability shall not exceed the value of the order giving rise to the claim.

11. UK Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer in the United Kingdom. Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are fully preserved. In the event of any conflict between these Terms and your statutory rights, your statutory rights prevail.

12. Governing Law

These Terms are governed by the laws of England and Wales to the extent required for UK consumers. You may bring legal proceedings in the courts of your country of residence. Nothing in this clause restricts your statutory rights as a UK consumer.

13. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on this page. Continued use of the store after changes are posted constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms should be directed to:

• Email: support@sweetdwell.com

• Address: Florenc Digital LTDA, R. Correia Dias, 314, São Paulo – SP, 04104-001, Brazil