Shipping policy
Processing Time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding UK and Australian public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery to the United Kingdom
We deliver to all addresses within the United Kingdom and Australia. Estimated delivery time after dispatch is 7 to 12 business days.
The price you see at checkout is the total amount you pay. There are no additional fees charged on any UK or Australian order.
Shipping Cost
We offer free shipping on all orders. No minimum purchase required.
Order Tracking
Every order includes tracking. Once dispatched, use the tracking link in your confirmation email or visit the Track Your Order page on our website.
Delivery Delays
While we always aim to meet the estimated timeframe, occasional delays may occur due to carrier operations, high-volume periods, or factors outside our control. If your order has not arrived within 20 business days of dispatch, please contact us at support@sweetdwell.com and we will investigate immediately.
Questions?
Contact us at support@sweetdwell.com. We respond within 24 to 48 business hours, Monday to Friday, 08:00ā19:00 GMT.