Privacy policy
Last updated: April 2026
SweetDwell is operated by Florenc Digital LTDA, a company registered in Brazil (CNPJ: 63.914.787/0001-17). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store.
Information We Collect
We may collect the following types of personal information:
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Contact details: name, email address, phone number, billing and shipping address
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Payment information: processed securely via Shopify Payments ā we do not store card details
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Order and transaction information: items purchased, order history, returns
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Device and usage data: IP address, browser type, pages visited, time on site
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Communications: messages you send us via email or contact form
How We Use Your Information
We use your personal information to:
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Process and fulfil your orders
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Send order confirmations, shipping updates, and tracking information
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Respond to your customer service enquiries
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Improve and personalise your shopping experience
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Send marketing communications (only if you have opted in ā you may unsubscribe at any time)
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Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We may share it with:
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Shopify ā our e-commerce platform provider
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Fulfilment and shipping partners ā to deliver your orders
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Payment processors ā to handle transactions securely
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Analytics providers ā to understand how our store is used
All third parties are required to process your data in accordance with applicable law and our instructions.
Your Rights (UK Residents)
If you reside in the United Kingdom, you have the following rights under the UK GDPR and the Data Protection Act 2018:
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Right to access ā request a copy of the personal data we hold about you
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Right to rectification ā request correction of inaccurate or incomplete data
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Right to erasure ā request deletion of your personal data
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Right to restrict processing ā request that we limit how we use your data
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Right to data portability ā receive your data in a structured, commonly used format
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Right to object ā object to processing based on legitimate interests or for direct marketing
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Right to withdraw consent ā where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at support@sweetdwell.com.
Cookies
Our website uses cookies and similar technologies to operate effectively and improve your experience. These include essential cookies required for the store to function, and analytics cookies. You can manage cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When this occurs, we rely on recognised transfer mechanisms, such as Standard Contractual Clauses approved by the UK government, to ensure your data remains protected.
Complaints
If you have concerns about how we handle your personal data, please contact us at support@sweetdwell.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
Contact
For any privacy-related questions, contact us at:
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Email: support@sweetdwell.com
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Address: Florenc Digital LTDA, R. Correia Dias, 314, SĆ£o Paulo ā SP, 04104-001, Brazil